Our Solutions 

Using primary and secondary insights and resources, we design journey maps of your patient engagement specialists to identify operational, clinical, emotional, and ethical motivators and barriers.  We can then overlay these journeys with patient journey maps to identify relationship nurturing opportunities and intersectional pain points.

We conduct desk research and scientific literature reviews to identify evidence and best practices for trust-based patient-provider relationships.  We can also design and analyze qualitative primary research studies, such as surveys and interviews with current/future patient engagement specialists, for first-person insights and applications recommendations.

By leveraging therapeutic insights, behavioral science frameworks and interpersonal communication models, we construct content frameworks that promote meaningful patient-provider engagement.  We also can write and review copy for program materials and media resources to promote relationship-centric language and application of interpersonal communication models.

Using quantitative data metrics and qualitative insights such as surveys and interviews, we evaluate existing programs to identify gaps, weakness, or areas for growth in the patient-patient engagement specialist relationship. We can also audit program resources and material for relationship-centric language and application of interpersonal communication models.

We can help grow your organization’s profile as thought leaders in relationship centricity through strategies such as co-authorship for whitepapers, blogs, and social media postings as well as development and delivery of professional presentations.  We can also assist in creating or responding to RFIs and RFPs that include relationship centricity requirements.

We deliver tailored training programs designed to improve understanding of core principles of relationship centricity and their application in the life science industry.  The training content is customized to your target audience which could include current patient engagement specialists as well as supportive brand, marketing, and operational teams.